Business Process Outsourcing (BPO) allows you to focus on what you’re best at in your business and offload other important work to those who know how to handle it with a level of expertise and capability that you don’t have. 

In order to fully understand the benefits of BPO, let’s consider the example of an international shipping company. 

Now, “ABC Commercial Freight Shipping” knows how to get any type of cargo from one point to another anywhere in the world. It’s been in the business for years and has developed a global network of reliable partners and vendors on whom it knows it can rely for outstanding service. 

However, in addition to land and sea routes, doing business in the international shipping industry requires the successful navigation of massive amounts of paperwork. Now, the shipping company has access to all the information it needs to complete the paperwork, but the process of gathering that required information from source documentation and transferring it to the appropriate fields in each piece of paperwork creates a ton of administrative level work, and if you multiply that by the number of separate parcels you’re shipping, the workload quickly becomes huge. 

This is where BPO can step in. Instead of hiring an army of admins to manually handle a workload that is outside of their company’s “wheelhouse,” the shipping company could call Imaging Office Systems and inquire about an RPA enabled/cloud solution for capturing, managing, and intelligently processing all the paperwork for its shipping jobs. They’d discover that, yes, we can plug into this kind of system...and take advantage of the content experience our leadership in the industry has gleaned in over 50 years.  The solution would be robust and flexible enough to adjust to changing requirements and shipping regulations. 

Read on to learn about other scenarios in which Business Process Outsourcing could provide benefits to your organization. 

John Schradermanages our IT infrastructure and leads development of the technology solutions on which our customersdepend. March 2021 will mark John’s 34th year with the company, and he’s busier than ever these days managing the intricate details of the rollout of Imaging Office Cloud Services.

We were lucky to catch up with him to talk about the past, present, and what he sees for the future of business content management technology.  

If any of our customers have a difficult problem, a technical question, or need to pick up file boxes from two different locations, in two different states within 24 hours, chances are Jim Reed will be on the spot doing whatever has to be done.

Our director of customer support, Jim started with Imaging Office Systems 22 years ago after becoming familiar with us while on the job with Minolta. Many of our customers already know Jim well for his frequent, proactive reach-outs to ensure everything is working as it should. Now it’s your turn! 

We covered a lot of topical ground in our blog this year, and not surprisingly, much of it surrounded the central theme of “what should we do now” as the COVID-19 pandemic swept through our world and changed the way business is done perhaps forever. 

Although we may be leaving quite a bit out here, we thought it would be a valuable exercise to go through and package together some of our best thoughts from this past year. If you want to read the rest of the blog from which a point comes, just click the link in each selection. So, enjoy...and Happy New Year! 

In the very near future, a new type of digital divide will materialize between businesses that have embraced cloud technology as an integral part of their business...and those that haven’t.

In fact, the divide is already forming—exacerbated by the pandemic. 

The question for business owners is now: will you sit idly by as the players in your industry and market move, or will you adapt your organization to the new normal with cloud-based tools that give you the power to do things easier, faster, and more strategically? 

And what exactly can done easier, faster, and more strategically? The truth is...too much to list here—but I'm glad you asked! Rather than call out specific ways that digital transformation technologies and cloud computing can help you adapt your business, here are seven general areas of your business where they can help.