Business Process Outsourcing (BPO) allows you to focus on what you’re best at in your business and offload other important work to those who know how to handle it with a level of expertise and capability that you don’t have.
In order to fully understand the benefits of BPO, let’s consider the example of an international shipping company.
Now, “ABC Commercial Freight Shipping” knows how to get any type of cargo from one point to another anywhere in the world. It’s been in the business for years and has developed a global network of reliable partners and vendors on whom it knows it can rely for outstanding service.
However, in addition to land and sea routes, doing business in the international shipping industry requires the successful navigation of massive amounts of paperwork. Now, the shipping company has access to all the information it needs to complete the paperwork, but the process of gathering that required information from source documentation and transferring it to the appropriate fields in each piece of paperwork creates a ton of administrative level work, and if you multiply that by the number of separate parcels you’re shipping, the workload quickly becomes huge.
This is where BPO can step in. Instead of hiring an army of admins to manually handle a workload that is outside of their company’s “wheelhouse,” the shipping company could call Imaging Office Systems and inquire about an RPA enabled/cloud solution for capturing, managing, and intelligently processing all the paperwork for its shipping jobs. They’d discover that, yes, we can plug into this kind of system...and take advantage of the content experience our leadership in the industry has gleaned in over 50 years. The solution would be robust and flexible enough to adjust to changing requirements and shipping regulations.
Read on to learn about other scenarios in which Business Process Outsourcing could provide benefits to your organization.