Len Nowostawski: Retirement Reflections on Customer Service and Life After 46 Years

Len Nowostawski: Retirement Reflections on Customer Service and Life After 46 Years

We do things differently in Columbia City, Indiana 

 

You might say were the anti-Silicon Valley...the rebel rouser nipping at the heels of “big tech” and “big data” with the courage of Daniel and driven by our people’s Midwestern values and work ethic, which push us to do things the right way—hopefully the first time! Yes, even we may make a mistake, but doing it the right way involves doing our best to control quality from the outset and to make it right when something goes wrong. Because that’s what makes for great customer service. It’s that simple. 

 

Len Nowostawski put this customer-first philosophy into action, working on the front lines for Imaging Office Systems as a service manager for the last 46 years! He’s been a valued member of our team in every respect...and part of the brain trust that has made it possible for Imaging Office Systems to evolve our toolbelt in lock step with—and in many cases ahead of—advances in information management technology during that time. 

 

Len Nowostawski's retirement Celebration Facebook Photo Album

 

To say, we’ll miss Len is putting it too mildly. Thank you, Len, for everything you’ve done...not the least of which has been handling over 450,000 service calls over the last 46 years...it’s true! I looked it up! 

 

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7 Reasons You Can't Ignore the Cloud Anymore in Business

7 Reasons You Can't Ignore the Cloud Anymore in Business

Among other things, 2020 will be remembered as the year digital transformation became essential to business continuity in a world where working-from-anywhere-except-the-office became the new normal. Now, digital transformation means different things to different people—but one ingredient that any digital transformation worth its gigabytes includes is some type of cloud computing implementation.

 

The cloud is the like the gasoline of digital transformation—it’s what everything runs on. And that “everything” is becoming inclusive of an ever-increasing list of business processes and information management systems that are revolutionizing how companies operate by introducing a variety of benefits to the organization.  

 

These benefits are the whole point of digital transformation. It’s not just changing how you do things for the sake of change. It’s the pursuit of competitive advantage, pure and simple. And competitive advantage comes in a wide variety of flavors... 

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What’s It Like to Work with Imaging Office Systems? Here’s What Our Customers Say...

What’s It Like to Work with Imaging Office Systems? Here’s What Our Customers Say...

There’s a lot to be said about the idea of not caring what other people think of you—that can be a liberating stance to take in one’s life. However, if those people are your customers, you probably should care! After all, they are relying on you to make good on what you promise. The success of their business may depend on it. They deserve your best effort.  

 

And delivering our best effort is what we’ve done with the people quoted here in this week’s blog. Each one got what they needed. Not because they asked for it by name—most wouldn’t have even known what to ask for—but because we listened first. A big part of our job has always been figuring out what our customers need through a comprehensive discovery process. We look at what you’re trying to accomplish with your current information management practices and business processes...and then use technology to re-engineer those practices and processes to make them work better for you. 

 

Every customer and project presents their own unique set of challenges and obstacles, but since Imaging Office Systems has been doing this for nearly 50 years...we know how to push through to the ultimate goal. The process may not always be predictable—success often means pivoting and reacting to the realities on the ground—but you can count on us to deliver the end result you were hoping for every time...as these folks can attest! 

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The Paperless Office and Distributed Team: We Know the Way!

The Paperless Office and Distributed Team: We Know the Way!

So far in 2020, we've all learned that having a flexible, paperless way to manage business information and processes is incredibly important to maintaining business continuity through unpredictable disruptions.

But how do you achieve a state like that? What's the process for getting there? What technological tools do you need to make it happen? What software and business services will you need to support these big changes? What are the benefits of making the change?

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Should Knowledge Work-Based Companies Move Ahead Without Offices?

Should Knowledge Work-Based Companies Move Ahead Without Offices?

Just like shipbuilding happens in shipyards or toys get made (reportedly) in Santa’s workshop, the office is a factory for information processing. The concept of the modern centralized office came into existence during the early 20th century because civil servants, attorneys, accountants, and other office workers needed a place where they could work on and store paperwork, access tools, and collaborate with colleagues.  

However, computers have rendered many of those original information processing jobs obsolete, and now, artificial intelligence and automation are coming for what’s left. 

In addition, the McKinsey Global Institute says around 50 percent of current office work activities are now automatable with today’s existing technology. Combined with the fact that people no longer need to go to the office to access their tools of the trade or colleagues—along with an unplanned, yet successful, field testing of remote work technology as primary work infrastructure—companies are now seriously asking the question... 

Do we really need offices anymore? 

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