Travel Delays, Dot Matrix Printers, and Digital Transformation: An Airport Story

Travel Delays, Dot Matrix Printers, and Digital Transformation: An Airport Story

The “new normal” for air travel isn’t very new anymore. So much has changed about it in the last 20 years, and by now, we’ve gotten used to the extra long lines, all things TSA, and getting charged for carry-ons and any decent person’s definition of adequate foot space. At this point, nothing really surprises—that was, until my last 3 ½ hour delay in Dallas...when I saw it.

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A Successful Digital Transformation Is Only Possible Through Effective Organizational Leadership

A Successful Digital Transformation Is Only Possible Through Effective Organizational Leadership

I recently came across this quote on LinkedIn: “The most dangerous phrase in the English language is, ‘We’ve always done it this way.'”

The statement is attributed to Rear Admiral Grace Hopper, a US Naval Officer, serving from 1943 to 1986. She was an early computer programmer, and also the first to say, “It’s easier to ask forgiveness than it is to ask permission,” which I may have stolen a time or two.

She was very quotable! Here’s another: “You manage things, you lead people. We went overboard on management and forgot about leadership.” 

A huge aspect of leadership is knowing when to challenge the status quo...and then actually doing it. I'm not talking about change for change’s sake, but change as thoughtful steps toward an envisioned future. The ability to envision that future? That's also another major aspect of effective leadership.

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Convenience and Efficiency: Two of the Most Desired Outcomes of Digital Transformation

Convenience and Efficiency: Two of the Most Desired Outcomes of Digital Transformation

For the past few years, I’ve been using DocuSign to sign everything—scope documents, partner agreements, contracts, etc. I find it ridiculously convenient and efficient...two things for which I have deep appreciation. Hey, I can relate! My job is basically helping companies find more efficient and convenient ways to do the things they need to do. I learn how my client does X, envision how it could be better...and transform that vision into actionable implementation steps. I had a client recently describe me as a “business therapist”—I love that!  Just like a therapist, I try to make my clients’ lives easier by helping them examine their businesses objectively and improve certain aspects of it.

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It's the Idea That Matters

It's the Idea That Matters

We recently spent time working on Imaging Office Systems’ “Why.” Namely, why do we do what we do? If you’ve seen Simon Sinek’s great TED talks or read Start with Why, this concept will be familiar to you.

When we got to the heart of it, we discovered that everything we do is based on this simple philosophy: it’s the idea that matters.

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Technology + Human Ideation: The Perfect Combo for an Exciting Future

Technology + Human Ideation: The Perfect Combo for an Exciting Future

Technology at your fingertips. Collaborative work environment. Totally-immersive approach to problem solving.

Oh, you thought I was describing your company/division/department?  Or maybe you wish I was.

Actually, this is how my daughter’s 1st-grade class operates in 2019. Each student gets an iPad. They work in groups. The education strategy focuses on project-based learning. Makes sense, right? Getting them ready for the future of project-driven work systems as best we can. 

Nope, elementary school today doesn’t look anything like it did back in my day. I might as well be from Pluto. I’m the product of chalkboards, desks in straight lines, lots of memorization and ruler-wielding nuns (sorry Sister Felicity, I really am). Things have changed so dramatically. Pluto isn’t even a planet anymore.  But I digress.

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