Are you wondering why business process reengineering is a term popping up everywhere you turn? Here’s a refresher: the term, "business process reengineering," was coined in the early 1990s. It is defined as the radical restructure of organizations by focusing on the ground-up design of their business processes. It’s the full-scale recreation of processes as opposed to an iterative optimization of sub-processes. Since inception, it’s been a wildly popular methodology, and it hasn’t lost any steam in 2018.
Technology plays an enormous role in the implementation of business process reengineering. In fact, emerging technologies that automate labor and resource-intensive processes or eliminate obstacles for swift delivery or customer service have propelled business process reengineering into even greater popularity.
In the '90s, we were waiting for technology to catch up! But with machine learning, AI, workflow automations, and cloud technologies taking over core processes, business process reengineering is no longer just a concept.