Wednesday, March 19, 2014

The Perfect Match

By Brian Kopack

Stay with me on this one.

It is hard to consume any media today that doesn’t come with a healthy dose of dating website options. Pick an address, age, religion, ethnicity or profession and there is a demographically-exclusive dating site just for you.

It doesn’t matter if you live in the city or country, are a farmer or astronaut, write left-handed or right-handed, there is a whole internet of people exactly like you waiting to be met.

I’m not a participant in any of the sites, but I imagine they all start with a profile.  You know, the “tall, blonde hair, blue eyes, likes puppies and rainbows” kind of thing.

What if businesses found partners the same way?

IOS could put its profile on the site for the “mature” business - the second-generation content management user.  They know the concepts and have some experience in what works and what doesn’t.  They have had some good times and some challenges and now they are looking for something more.  They are confident, know what they want and are at a place where if they saw something they liked, they could go for it.  IOS’ breadth of proven experience makes it an ideal complement here.  Our expertise is scalable up to the largest, most complex business environment.

IOS could put its profile on the site for the “mid-life adjustment” business – the successful, growing business.  These businesses are settled, have had some success, know there are ways to manage their content better but don’t have the expertise or the horsepower to follow through on their vision.  They have tried others plans but just aren’t satisfied.  They are cautiously open to new experiences but have an eye of the potential of the future.  Here IOS is a confidant.  IOS has served as a trusted advisor and thought leader in the industry for over 40 years - creating solutions that last.

IOS could also put its profile on the site for the “now” business generation - the more vision than experience group.  This group is comfortable with technology and doesn’t have the baggage of “that’s the way we have always done it” thinking.  They are more adventurous and less risk averse and they thrive in a flexible and creative environment.  Perfect.  IOS is what’s next.  IOS’ belief in continuous improvement, constant pursuit of innovative service delivery and focus on cutting-edge development keeps us relevant.

Can IOS really be everyone’s dream match?  Yes.

However you see yourself, whatever your profile, IOS can take the best parts of your business and make them even better.  We believe that because we’ve lived it every day for 40+ years.

That synergy generates the ultimate compatibility.

We don’t try to be different.

We try to make a difference.
Monday, March 10, 2014

IOS Receives Silver Honors from Hyland Software

Hyland Software salutes IOS for helping organizations operate more efficiently 
using the OnBase enterprise content management solution 

IOS was recently honored at Hyland Software’s 2014 Team OnBase Conference as a Silver Partner award winner.

“We are pleased to be recognized by Hyland as a Silver Partner.  This award is result of the cumulative effort of many, many people at IOS since we became a Hyland partner in 2010,” commented Brian Kopack, IOS President.

“This award shows IOS’ dedication to providing customers with the best enterprise content management solutions that solve a wide range of business problems for organizations,” said Bill Kavanaugh, director of U.S. channel sales for Hyland Software. “Our partners are held to the highest standards and IOS went above and beyond those benchmarks.”

About the Hyland Software 
For over 20 years, Hyland Software has helped our more than 12,100 lifetime customers by providing real-world solutions to everyday business challenges. That dedication is why Hyland achieves double-digit growth, and why 98 percent of our customer base continues to renew its annual maintenance. Our customers see the ongoing value of partnering with Hyland and continue to work with us year after year.

Hyland’s enterprise content management (ECM) solution, OnBase, is one of the most flexible and comprehensive ECM products on the market today. OnBase empowers users to grow their solutions as needs change and business evolves. It is tailored for departments, but comprehensive for the enterprise, designed to give you what you need today and evolve with you over time. For more information about Hyland Software’s ECM solutions, please visit

About IOS
Imaging Office Systems derives 100% of its revenue from content management. IOS has designed and installed over 500 multi-user systems throughout the United States with clients in Europe and Central America.

An acknowledged differentiator for IOS is its very sophisticated Professional Services Group which excels in difficult legacy system conversions as well as process improvement workflows and system design.

IOS is also recognized as one of the largest document scanning companies with four separate conversion centers operating identically under the same quality system converting over 5,000,000 images per month.

Complementing these three pillars of document management is hard copy box storage. In contrast to many competitors, IOS has developed a business model geared to accomplish far better return on investment for its clients resulting in startling growth for this offering.

IOS recognizes that the real need in the document management marketplace is to furnish expertise to clients, providing direction on process improvement and re-engineering as well as helping the client avoid pitfalls and missteps. Gleaned through 40 years of experience, IOS expertise is the driving force of its success.

Monday, March 3, 2014

Inside Baseball

By John Trimble

Ready or not - here is the arc of how document imaging companies have evolved (or not) and the changes in how they are perceived by potential clients over the last twenty years or so.

First wave – Product First (1990- 2005) - Companies that installed and configured document imaging systems that included honest to god imaging software - not copier companies co-opting the language in an attempt to rebrand copiers as “imaging” – but actual document imaging software were primarily identified with the product they sold. The main focus was the product, be it Hyland OnBase, EMC’s ApplicationXtender, FileNet, Optika or countless others. All the differentiation was on the product and the integrator – reseller – vendor (please pick one descriptor) was typically ancillary to the real or imagined plusses and minuses of the software. Incidentally this is when the term “robust” describing the software’s capabilities was so thoroughly overused that it turned into white noise and went into its death spiral orbit. It will not be missed.

Second Wave – Product and Reseller equally valued (2005 – 2011) - Integrators and resellers who sold and installed high quality imaging systems were now being selected on the dual basis of both product and their own internal abilities, not just the capabilities of the software. Both sides of that equation were now beginning to be scrutinized under the same harsh light and rightfully so. The vendor’s expertise, industry knowledge, resume of installations, PMPs, the amount of certified techs on the software product began to carry as much weight to the prospective client as the product itself.

Third Wave- Reseller Expertise Valued above Product (2011 – Present) - While the product capabilities and sophistication remains critical-critical, it is now perceived as less of a factor than what the reseller – vendor – integrator can do with it to create results through process re-engineering and process improvement. Without question huge differentiations can be made on the products themselves (they are not equal and one does get what one pays for) but the most commonly heard pain point now from clients who have made significant investments in product and services is that they are not getting what they thought they paid for. The cliché of “I bought a great car but have a crappy mechanic” is more and more applicable. Unfortunately the reason is simple: it is very difficult for vendors to have the systems expertise, the ability to share both success stories as well as which missteps to avoid like the plague – all from experience- to fulfill the role of a seasoned trusted advisor. It is increasingly uncommon for resellers to have the internal controls, the Certified Project Managers, the knowledge of all the ramifications and potential of the process changes being discussed and implemented.

Expertise is now the product that clients need even more than any actual product. One is officially worthless without the other. Happily IOS has both. Make us prove that to you.