Monday, December 16, 2013

Why Document Imaging Can Seem Like a Renegade GPS

By John Trimble

Driving through the expanse of central Kansas I was relying heavily on my GPS. Just now, right there, my inner voice wanted to me type “my trusty GPS” which I resisted for two reasons: first it is hackneyed, second and more importantly it is not true. I don’t really trust my GPS.

In fact, on my way to our offices in Wichita last month when it suggested taking a specific exit – in the middle of nowhere –  I said out loud for the amusement of the rental car’s dashboard, “Don’t think so” and kept going down the highway waiting for option two that was sure to come.

I simply did not trust it and for some reason I felt refusing option one would soon bring me a more reasoned, geographically sensible option two as if the GPS would then see that I was not a pushover, ready to buy into its every whim. That it would buckle down and start making more serious, attractive offers to me.

It then dawned on me that this is what clients must feel like when they are trying to sort out options for technology laden document imaging purchases. It could easily seem like being in the middle of the Kansas plains trying to get somewhere recognizable, someplace understandable. Companies sorting one proposal from another, looking for differentiators as they try to decide where to place their trust or worse; simply saying no completely at first as a defense mechanism even though it would be extremely helpful. Offering up the “automatic no” despite the fact that GPS units – like IOS – have access to a great deal of information and come with significant “digital” experience.

The funny thing is that once I arrived at our Wichita office and related how my stupid GPS wanted me to turn off the highway 50 miles or so out of town they told me that it would have been a good way to go, it would have been more direct plus I could have avoided a lot of city traffic.

So I said no to a good idea for apparently no reason, armed with only a suspicion I could get a “better solution” if I waited, if I held out and proved that I was not a pushover….to the GPS and the dashboard I guess.

In that case it just cost me about 30 minutes. With document imaging delaying efficiencies and waiting for the “recalculating” can be far more expensive.
Monday, December 9, 2013


By Brian Kopack

Wildly popular today, forgotten tomorrow - the harsh reality of life in technology.

What’s the secret to staying relevant?

Creativity that creates value.

In the content management universe, you can’t succeed with a “one-size fits all” solution.  No two industries are the same.  No two customers are the same.  Everything is customizable.

That’s where our creativity comes in handy.

Tell us your story – your hopes and dreams and fears.  We’ll give you a great answer.

Creativity as a concept is difficult to put into words.  You just know it when you see / hear it.  And, you really know it if it’s in haiku:

Your information
Tomorrow’s ideas first
I.O.S. is now

Didn’t see that one coming, did you?
Monday, December 2, 2013

We're like the MapQuest of Content Management

By Angela Childs

When we’re working with someone on a new project, we can pretty much do whatever they want.  We have different capture and content management options so we can pick the best thing for each situation and not commit the sin of “Oh, would you look at that, that one thing we have is perfect for you.”  

We can also do pretty much whatever the project calls for because of all the different services we provide.   You want to scan, we’ll set you up.  You don’t want to scan, we’ll scan for you.  Want to set up a PO Box and have the mail come to us?  That works too.  Have us monitor an email account?  Okay.  Don’t want to scan unless you need something?  Got it. We’ll store the boxes and only scan what’s really being used.

So how do you decide what you should do?  Honestly, you shouldn’t have to.  Lean on an expert.    We’ve done a lot of different projects for a lot of different organizations in a lot of different verticals for a lot of different departments so we have a lot of experience and really diverse projects to draw from.  Each new project starts with the culmination of everything we’ve learned; each new customer benefiting from every one that’s come before.    That’s what an expert gets you.  You’re not starting from point A.  You’re starting way down the road with a pile of lessons learned and tested best practices.

We’ll look at where you’re starting from and where you want to be at the end; not how you want to get there.  We’ll uncover all the variables and how this project fits with your other initiatives, timeframes, budget, user diversity, etc. then we’ll tell you how to get there and why we’ve picked that route.  Just like MapQuest, more often than not, we’ll find a couple different routes for you highlighting the one we think is the best fit and why.

Options are good.  Options and recommendations are better.  

We’ve got you covered on both counts.