Friday, August 16, 2013

The 5 Reasons Nice to Have Officially Became Need to Have

By John Trimble

Companies and organizations for years have often looked at implementing document imaging (and by this I mean real document imaging, not phony copier company steal speak jargon) as a “nice to have”. This has changed. The interest in automating paper processes and investing in technology has been there for decades now but the actual tipping point has arrived. Why?

1)    Companies used the 2008 Mad Max financial apocalypse to thin their herd of employees both out of necessity as sales and profits plummeted but also as a way to clean house without the standard corporate HR gauntlet and hand wringing.

2)    While some really good people did get let go, corporations seized on this to try to keep top talent by employing pure Darwinian Natural Selection, making the rest “available to the Industry.”  All hands were on deck in crisis mode and the surviving employees had to start wearing multiple hats and doing what previously was the work and responsibilities of several positions.

3)    Fast forward; things in 2012 and now in 2013 start to improve – slowly but undeniably. Orders, activity, projects all pick up pace. The office worker, now likely a knowledge worker, is obviously not able to maintain and starts losing steam – energy – effectiveness. Frustration mounts and the relief of surviving the lay-offs is replaced by a rapidly escalating sense of burn out and reduced job satisfaction. Companies actually take note because this is occurring to their best workers – the ones they struggled to keep – and they cannot afford this level of quality employee “flight risk.” Two choices become obvious.

4)    Option one is to go old world and start to re-hire and solve the problem with throwing bodies back into the same old roles and functions. While some rehiring is occurring, companies are resisting this for two important reasons:  they are worried that the recovery could still doom loop back on to them and they will have to go thru the painful and expensive Hunger Games culling all over again. Second, they are now used to and relying on the reduced payroll and employee burden costs like healthcare that allowed them to weather the downturn in the first place and are quite reluctant to give that up.

5)    Option two: Automate – automate – automate. In today’s information exchange world that means simply allowing knowledge workers to do more actual work faster with document management, workflow, business process improvement and re-engineering. Content management…linking the scanned images of paper documents, any documents, to the ERP or host information systems, digital signatures, documents on mobile devices…. Speeding up everything.

Employee stress is reduced because instead of just telling them “we need to pull together and find a way to get this done” or some such team spirit jargon companies are now actually giving them the tools to do that very thing.

Nice to have officially became Need to Have.

At IOS we have seen and helped accomplish this for more companies than you can shake a stick at.  Ask us who and how.

Go ahead, give us your biggest problem.

With offices in five states, more than 500 installations and document scanning facilities that convert over five million pages a month IOS knows what it takes to solve your document challenges.

Talk with our experts

Share this post